At a Hotel
beginner在酒店
Check in, handle room issues, and check out smoothly — essential hotel Chinese for travelers.
41 words14 phrases2 dialogues~25 min study time
Vocabulary
41 words — click any row for an example sentence
Check-in
| Chinese | Pinyin | English | Type |
|---|---|---|---|
| 酒店 | jiǔdiàn | hotel | noun |
| 宾馆 | bīnguǎn | guesthouse; hotel | noun |
| 前台 | qiántái | front desk; reception | noun |
| 预订 | yùdìng | to reserve; to book | verb |
| 入住 | rùzhù | to check in | verb |
| 登记 | dēngjì | to register | verb |
| 身份证 | shēnfènzhèng | ID card | noun |
| 护照 | hùzhào | passport | noun |
| 押金 | yājīn | deposit | noun |
| 房卡 | fángkǎ | room key card | noun |
Room Types
| Chinese | Pinyin | English | Type |
|---|---|---|---|
| 单人间 | dānrénjiān | single room | noun |
| 双人间 | shuāngrénjiān | double room | noun |
| 标准间 | biāozhǔnjiān | standard room | noun |
| 套房 | tàofáng | suite | noun |
| 楼层 | lóucéng | floor; story | noun |
| 房间号 | fángjiānhào | room number | noun |
| 升级 | shēngjí | to upgrade | verb |
Amenities
| Chinese | Pinyin | English | Type |
|---|---|---|---|
| 空调 | kōngtiáo | air conditioning | noun |
| 热水 | rèshuǐ | hot water | noun |
| 无线网 | wúxiànwǎng | Wi-Fi | noun |
| 密码 | mìmǎ | password | noun |
| 电梯 | diàntī | elevator | noun |
| 早餐 | zǎocān | breakfast | noun |
| 健身房 | jiànshēnfáng | gym; fitness center | noun |
| 游泳池 | yóuyǒngchí | swimming pool | noun |
| 停车场 | tíngchēchǎng | parking lot | noun |
| 洗衣 | xǐyī | laundry | noun |
Room Issues
| Chinese | Pinyin | English | Type |
|---|---|---|---|
| 打扫 | dǎsǎo | to clean | verb |
| 毛巾 | máojīn | towel | noun |
| 换床单 | huàn chuángdān | to change the bed sheets | phrase |
| 噪音 | zàoyīn | noise | noun |
| 维修 | wéixiū | to repair; maintenance | verb |
| 投诉 | tóusù | to complain; complaint | verb |
| 退房 | tuìfáng | to check out | verb |
Check-out
| Chinese | Pinyin | English | Type |
|---|---|---|---|
| 结账 | jiézhàng | to settle the bill | verb |
| 发票 | fāpiào | receipt; invoice | noun |
| 行李寄存 | xíngli jìcún | luggage storage | phrase |
| 延迟退房 | yánchí tuìfáng | late check-out | phrase |
| 评价 | píngjià | to review; evaluation | verb |
| 满意 | mǎnyì | satisfied | adjective |
| 账单 | zhàngdān | bill; check | noun |
Key Phrases
Essential expressions
我预订了一个房间。
Wǒ yùdìng le yí gè fángjiān.
I have a reservation.
Telling the front desk you have a booking when you arrive.
请问还有空房吗？
Qǐngwèn hái yǒu kōngfáng ma?
Excuse me, do you have any rooms available?
Walk-in guest asking about availability.
住一晚多少钱？
Zhù yì wǎn duōshao qián?
How much is it per night?
Asking the room rate before deciding to stay.
含早餐吗？
Hán zǎocān ma?
Does it include breakfast?
Asking whether breakfast is included in the room price.
无线网密码是多少？
Wúxiànwǎng mìmǎ shì duōshao?
What is the Wi-Fi password?
Asking the front desk or staff for the Wi-Fi password.
请问早餐在哪里吃？
Qǐngwèn zǎocān zài nǎlǐ chī?
Where is breakfast served?
Asking where the breakfast area is located.
空调不工作了。
Kōngtiáo bù gōngzuò le.
The air conditioning is not working.
Reporting a broken air conditioner to the front desk.
可以换一个房间吗？
Kěyǐ huàn yí gè fángjiān ma?
Can I change to a different room?
Requesting a room change due to issues.
请帮我叫一辆出租车。
Qǐng bāng wǒ jiào yí liàng chūzūchē.
Please call a taxi for me.
Asking the front desk to arrange a taxi.
我想延迟退房。
Wǒ xiǎng yánchí tuìfáng.
I would like a late check-out.
Requesting to stay in the room past the normal check-out time.
请帮我寄存行李。
Qǐng bāng wǒ jìcún xíngli.
Please store my luggage for me.
Asking the hotel to hold your bags after you check out.
请给我开发票。
Qǐng gěi wǒ kāi fāpiào.
Please give me an invoice.
Requesting an official invoice at check-out, common for business travelers.
退房的时候押金退吗？
Tuìfáng de shíhou yājīn tuì ma?
Will the deposit be refunded at check-out?
Asking about getting your deposit back when you leave.
房间里有保险箱吗？
Fángjiān lǐ yǒu bǎoxiǎnxiāng ma?
Is there a safe in the room?
Asking about secure storage for valuables.
Dialogues
Practice conversations
Checking In
A guest arrives at the hotel front desk to check in with a reservation.
Speaker A
您好，欢迎光临！请问有预订吗？
Speaker B
你好，我预订了一个标准间，住两晚。
Speaker A
好的，请出示您的身份证或护照。
Speaker B
给你，这是我的护照。
Speaker A
谢谢。需要交三百元押金，可以用微信支付。
Speaker B
好的，用微信付。请问含早餐吗？
Speaker A
含的，早餐在二楼餐厅，早上七点到九点。
Speaker A
这是您的房卡，房间号是八零五，在八楼。祝您住得愉快！
Cultural note: In China, all hotel guests must present a valid ID. Chinese citizens use their national ID card (身份证), while foreign guests must show their passport. The hotel is required by law to register each guest with the local police. This is a strict requirement and cannot be waived.
Room Problem
A guest calls the front desk to report that the air conditioning in the room is broken.
Speaker B
你好，我是八零五房间的客人。房间的空调坏了，不出冷风。
Speaker A
非常抱歉！我马上让维修人员去看看。
Speaker B
大概需要多长时间？房间很热。
Speaker A
大约十五分钟。如果修不好，我们可以帮您换一个房间。
Speaker B
好的，谢谢你。如果能换房间就更好了。
Speaker A
没问题，我先安排维修，同时帮您准备新房间。
Cultural note: Chinese hotels are generally very responsive to guest complaints and will try to resolve issues quickly. It is common and perfectly acceptable to call the front desk directly for any room issue. Using a polite but direct tone is the best approach — there is no need to be overly apologetic when reporting a genuine problem.
Cultural Notes
Context that textbooks miss
Test Yourself
8 questions covering vocabulary, phrases, and dialogue comprehension.
Take the At a Hotel Quiz (8 questions)→HSK Level Overlap
15 of 41 words appear in HSK levels
Further Reading
Related articles from the blog