How to Say “Exchange or refund” in Chinese
Shopping · HSK 4
"Exchange or refund" in Chinese is 退换 (tuì huàn). 退换 (tuì huàn) combines 退 (tuì, refund/return) and 换 (huàn, exchange). Chinese consumer law (消费者权益保护法) mandates a 7-day no-reason return for many online purchases; offline is usually negotiable.
Primary translation
退换
tuì huàn
Traditional: 退換
When to use it
退换 (tuì huàn) combines 退 (tuì, refund/return) and 换 (huàn, exchange). Chinese consumer law (消费者权益保护法) mandates a 7-day no-reason return for many online purchases; offline is usually negotiable. Keep the 发票 (fiscal receipt); most shops require it for a return. 7天无理由退货 (7-day no-reason return) is the magic phrase for e-commerce claims. For defective items, escalate with 质量问题 (quality issue) which usually unlocks faster service.
Example sentences
我想退货，请问怎么办？
Wǒ xiǎng tuìhuò, qǐngwèn zěnme bàn?
I want to return this, how do I do it?
可以换个大一点的吗？
Kěyǐ huàn ge dà yìdiǎn de ma?
Can I exchange this for a bigger size?
七天无理由退货。
Qī tiān wú lǐyóu tuìhuò.
7-day no-reason return.