How to Say “What is your exchange policy?” in Chinese
Shopping · HSK 4
"What is your exchange policy?" in Chinese is 你们的换货政策是什么？ (nǐ men de huàn huò zhèng cè shì shén me?). 换货 is 'exchange,' 退货 is 'return (for refund),' and together 退换货 covers both; which is how most Chinese stores frame their policy. The legal baseline on platforms like 淘宝/天猫/京东 is 七天无理由退换货 (7-day no-reason returns), a consumer right that sellers must honor unless the product category is excluded.
Primary translation
你们的换货政策是什么？
nǐ men de huàn huò zhèng cè shì shén me?
Traditional: 你們的換貨政策是什麼？
Variants by register
Formal
请问你们的退换货政策是怎样的？
qǐng wèn nǐ men de tuì huàn huò zhèng cè shì zěn yàng de?
Casual
能换吗？
néng huàn ma?
When to use it
换货 is 'exchange,' 退货 is 'return (for refund),' and together 退换货 covers both; which is how most Chinese stores frame their policy. The legal baseline on platforms like 淘宝/天猫/京东 is 七天无理由退换货 (7-day no-reason returns), a consumer right that sellers must honor unless the product category is excluded. In physical stores, policies are stricter and often require the tag, receipt (小票 xiǎo piào), and original packaging. Saying 请问 (qǐng wèn, 'may I ask') at the start is standard politeness when asking staff anything.
Example sentences
请问你们的退换货政策是什么？
Qǐng wèn nǐ men de tuì huàn huò zhèng cè shì shén me?
Excuse me, what is your return and exchange policy?
这件衣服可以换一个大一点的尺码吗？
Zhè jiàn yī fu kě yǐ huàn yī gè dà yī diǎn de chǐ mǎ ma?
Can I exchange this for a bigger size?
七天之内可以无理由换货。
Qī tiān zhī nèi kě yǐ wú lǐ yóu huàn huò.
You can exchange without reason within seven days.